Returns & Exchanges

At Prym Consumer, we stand behind the quality of our home and crafting products; if you are not completely satisfied, you may return your items within 30 days of purchase for a full refund. All returns must be in their original packaging and in unused condition to ensure a seamless processing experience.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original boxes, ensuring all components and manuals are included to prevent damage during transit.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will issue a credit to your original payment method within 5-7 business days.